Safety and Effectiveness of Mail Order Pharmacy Use in Diabetes
Published Online: November 20, 2013
Julie A. Schmittdiel, PhD; Andrew J. Karter, PhD; Wendy T. Dyer, MS; James Chan, PharmD, PhD; and O. Kenrik Duru, MD, MSHS
Mail order pharmacies are widely used to deliver medications in the United States, with up to one-third of chronic illness medications delivered by mail.1,2 Research suggests a positive association between mail order pharmacy use and greater adherence to diabetes and antihypertensive medications,3-6 and with better low-density lipoprotein cholesterol control.7 These favorable outcomes may reflect improved access to medications with mail order pharmacy use,8 which may be of particular value to patients with disabilities, time constraints, or limited transportation (Figure).3,8 However, there may be unintended consequences to using mail order pharmacies. When medical offices and pharmacies are in the same location, patients who use mail order pharmacies may be less likely to access preventive care services. This may increase the risk of hospitalizations and emergency department (ED) visits that are sensitive to preventive care quality.9,10 Diabetes patients, who often take multiple medications, may be particularly at risk for exposure to contraindicated medications.11,12 Mail order pharmacy users may miss face-to-face consultations with pharmacists and physicians designed to prevent contraindicated medication use. Finally, many medications require laboratory monitoring to reduce the risk of potential adverse drug events,13 and mail order pharmacy use may inadvertently reduce the likelihood that such tests are ordered by physicians and completed by patients. The purpose of this study was to examine the relationship between mail order pharmacy use and safety and healthcare outcomes in diabetes patients, and whether effects vary by key patient characteristics.
Study Population and Setting
This study was conducted within Kaiser Permanente Northern California (KPNC), an integrated health system providing comprehensive medical care to more than 3 million members. We selected subjects from the KPNC Diabetes Registry. The registry, established in 1993, is updated annually by adding patients with diabetes identified from automated databases of pharmacy data,laboratory data, hospitalization records, and outpatient diagnoses.3,14 Study subjects were required to be at least 18 years of age by January 1, 2006, and to have been prescribed a new antiglycemic, antihypertensive, or lipid-lowering medication from January 1 through May 31, 2006. We defined having a new medication as having no history of any medication prescription fill within the same therapeutic drug class within the past 24 months. If patients were prescribed multiple new cardiometabolic medications during this period, the earliest prescription was defined as the index medication. We excluded the small proportion (<5%) of members who lacked KPNC drug benefits during the study period.
KPNC maintains a mail order pharmacy distribution system in coordination with more than 120 local walk-in KPNC pharmacies located within outpatient clinics and hospitals.3,7 The first fill of a medication is typically at a local KPNC pharmacy and includes a pharmacist consultation. Patients may then refill existing prescriptions either by mail or at any KPNC local pharmacy. Mail delivery of medications with free shipping can be requested by phone or online. While KPNC members also have the option of filling prescriptions at non-KPNC pharmacies, the cost of these fills is not covered by the patient’s pharmacy benefit. Pharmacists are available via telephone to answer medicationrelated questions regardless of the mode of delivery. There is no proscribed days of supply of pills required for mail delivery; KPNC typically dispenses 100-day supplies through both mail order and local pharmacies. Some patients have a financial incentive to use mail order in the form of a lower copayment for the same number of days of supply. For this analysis, patients were defined as local KPNC pharmacy users if they never used the mail order pharmacy to fill the new index medication in the 12 months after initiation, and as mail order pharmacy users if they filled the index medication at least once via mail during that time frame.
All-cause hospitalizations, preventable hospitalizations, all-cause ED use, and preventable ED use were defined as no episodes versus 1 or more episodes in the 3 years after the index medication initiation date. Preventable hospitalizations and preventable ED visits were defined using published and validated lists of encounters that are considered sensitive to primary care access and quality (eg, hospitalizations and ED visits for asthma).9,10,15
Among patients whose index medication was an angiotensin-converting enzyme (ACE) inhibitor, angiotensin receptor blocker (ARB), or diuretic, we examined whether there was an appropriate potassium or serum creatinine lab test within 30 days after the index date.13,16 These tests monitor for the possibility of electrolyte abnormalities or decreased renal function in patients new to these medications.
Potential for serious medication interaction was defined using a published list of contraindicated medications17 and was operationalized as 2 or more occurrences of overlapping days of supply of contraindicated drugs (eg, anticoagulants and thyroid hormones) for 1 or more days in the 15 months after the index date.
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