Improving attention paid to patient preferences when matching patients and physicians on the basis of value and quality rather than costs and outcomes can help a patient achieve the overall healthcare experience.
Paige Cooke, assistant director, customer engagement, National Commitee for Quality Assurance
Accountable care organizations have an opportunity to gain knowledge in improving health outcomes, improving patient experience, and reducing costs by working closely with practices that have adopted the patient-centered medical home model.
Robert M. Kaplan, PhD, chief science officer, Agency for Healthcare Research and Quality
Most illnesses today are measured in terms of their effects on daily activities, but who do not always consider the outcomes based on the patient’s perspectives. Many clinical studies instead apply standardized measures that identify quality of life as an important outcome. Advancing research methodologies, including new approaches to clinical research, should inform this discussion by centering medical decision making on the preferences of
the most important stakeholder—the patient.