Person-Centered Care: The New Business Case for Cancer
Published Online: January 29, 2014
Amy Berman, BS, RN
For Amy Berman, BS, RN, today’s cancer care delivery system is a lot
like the sound of 1 hand clapping: It can be out of sync and unproductive, because it fails to touch the patients it treats.
Creating a better system for delivering cancer care
means creating a new value proposition, Berman said; it means making a new business case for cancer.
Berman, a senior program officerat The John A. Hartford Foundation,
predicts that demographics will drive change. “We have 10,000 people turning 65
every day,” she said, and this group is getting older. The sexy senior on the tennis
court who takes a pill for high blood pressure is
increasingly joined by the extremely old person, aged 85 years or above, who suffers from multiple
chronic conditions or dementia.
This latter group, Berman said, is
accounting for more and more of today’s cancer diagnoses.
Understanding the demographic
realities is key to grasping—and
avoiding—the 2 top cost drivers in cancer
care,she said. First, the top cost driver of cancer care are treatments that don’t meet
patient goals. The second cost driver is a lack of community-based support services.
“We have a system that is perfectly designed for someone to
show up in the emergency department (ED), where we don’t want them
to show up,” Berman said. Improving the value proposition means working to keep people away from the ED,
in part by trimming the twin pillars of runaway cost.
Berman presented the concept of the “triple aim,”
which she said refers to better health, better care, and lower costs. “Another way to
look at value is gaining the same or
better quality care at the same or lower cost. You want to improve
quality as you decrease cost,” she said. “That is the improvement of a value proposition.”
Professionally, Berman’s focus has been to find
ways to avoid hospital readmissions. She has a
nurse’s eye and heart. But 3 years ago, the red spot that appeared on her right breast put
Berman on the “patient” side of the table.
Even before her test results came back, Berman knew what she was facing,
and the look on her primary care physician’s face only strengthened her suspicion of inflammatory breast cancer.
As Berman explained to the conference attendees,
inflammatory breast cancer is a rare form of a common disease;
its 5-year survival rates are only about 40%. Survival rates are so much worse
than for most breast cancers that its patients drag down rates for breast cancer
generally (where improvements in treatment have raised survival to 90%).
“Inflammatory breast cancer looks different—it’s not a tumor or a
lump that can be picked up early,” Berman said. When it clumps up, it appears on the skin and looks like the peel of an orange.
Given her background,
Berman spent the night before her biopsy reviewing the literature:
Who was treating inflammatory breast cancer? Who has funding? Where are the best
treatments being offered? What does the National Cancer Institute say about different
approaches? Berman found an expert oncologist in her search and resolved to visit that person.
After her biopsy, there was more sobering news from a body scan: Her lower spine had
a “hot spot” of activity—it could be an old surfing injury, but it could mean
the cancer had already spread. Berman had a bone biopsy, and she traveled out of state with her 70-year-old
mother in tow to see the specialist she had identified.
During their trip, she was walking with her mother when
she received a call from her oncologist: the cancer was in her lower spine. At diagnosis, she
was already at stage IV. Her 5-year survival prognosis was now 11%.
“It was raining out, and hearing those words, my mother and I
dropped our umbrellas, and we hugged on the street and cried. We cried the whole way home, and it felt like the
entire world was crying with us."
“It was absolutely devastating, but we stopped crying pretty quickly,
and I’ll tell you why. It is really important to know that for whatever time I have left,
I didn’t want to be spending it in tears—or not
The next day she visited the specialist. The oncologist wanted aggressive treatment: a
mastectomy, radiation, chemotherapy. Knowing the cancer was already in her spine, Berman asked,
“Why?” The treatment would rob Berman of her ability to work, to write, to enjoy time with her family. It would compromise her
immune system and leave her open to infections.
So Berman said, “No.”
“I probably have saved my payer about $500,000,” Berman told the gathering. More important, however,
are the experiences Berman has gained: “I jet-skied to the Statue of Liberty this summer. I’ve climbed the Great Wall of China
twice. I work, I play; I have a very good life, and I am getting treatment.”
Berman has opted for palliative care, and lower-dose chemotherapy that holds her cancer in check. She
takes an oral medication—a single pill—at night; once a month, she has an infusion to keep her bones strong.
The literature supports Berman’s approach. “People actually do live longer when you focus on pain and
symptoms and quality of life,” she said, citing a study in the New England Journal of Medicine (Figure).1 The question,
asked Berman, is why doesn’t this happen more often?
“How can care be patient-centered when we don’t discuss serious illness with patients?”
she asked. “I don’t think people are trying to do bad things, even that physician who would have suggested that I
throw everything at it.”
That physician, Berman said, laid out his plan before asking what her goals were—because that’s the way he practiced medicine. Care that is truly patientcentered, she said, “Considers the patient’s cultural traditions, their personal preferences, values, their family situation, and their lifestyle.”
The value proposition, she said, comes when the patient gets all the information and is part of the decision, “because
studies show that people actually choose less aggressive care when they understand the totality of their situation.”
Cancer care has not done this historically. “Oncology chooses to look in a narrow way at the cancer, and we have to begin addressing the person.”
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