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The American Journal of Accountable Care June 2018
Amazing Grace: A Free Clinic's Transformation to the Patient-Centered Medical Home Model
Jason Alexander, BS, PCMH CCE; Jordon Schagrin, MHCI, PCMH CCE; Scott Langdon, BA; Meghan Hufstader Gabriel, PhD; Kendall Cortelyou-Ward, PhD; Kourtney Nieves, PhD; Lauren Thawley, MSHSA; and Vincent Pereira, MHA, PCMH CCE
Lessons Learned in Implementing Behavioral Screening and Intervention
Richard L. Brown, MD, MPH
The Intersection of Health and Social Services: How to Leverage Community Partnerships to Deliver Whole-Person Care
Taylor Justice, MBA, President of Unite Us
Currently Reading
Case Study: Encouraging Patients to Schedule Annual Physicals
Nicholas Ma
Are Medical Offices Ready for Value-Based Reimbursement? Staff Perceptions of a Workplace Climate for Value and Efficiency
Rodney K. McCurdy, PhD, and William E. Encinosa, PhD
Utilizing Community Resources, New Payment Models, Technology to Deliver Accountable Care
Laura Joszt, MA
Cost-Effectiveness of Pharmacist Postdischarge Follow-Up to Prevent Medication-Related Admissions
Brennan Spiegel, MD, MSHS; Rita Shane, PharmD; Katherine Palmer, PharmD; and Duong Donna Luong, PharmD

Case Study: Encouraging Patients to Schedule Annual Physicals

Nicholas Ma
Palm Beach Accountable Care Organization’s outreach to “dropped patients” demonstrates potential for strengthening physician–patient relationships and lowering the cost of care.

The Palm Beach Accountable Care Organization began a preventive care initiative aimed at scheduling visits for patients covered under commercial insurance who had not seen their primary care physicians in more than a year. Reports of “dropped patients” who lost or were about to lose assignment to their doctors were produced and distributed to physician practices. With the assistance of registered nurses and lay patient navigators, physician offices contacted and attempted to schedule the patients on the lists. In just 3 months, this effort retained 1242 patients to their physicians for their annual physicals and potentially saved an estimated $1,892,094.96 for the accountable care organization’s commercial insurance contracts.

The American Journal of Accountable Care. 2018;6(2):26-29

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