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Patient and Clinician Experiences With Telehealth for Patient Follow-up Care
Karen Donelan, ScD, EdM; Esteban A. Barreto, MA; Sarah Sossong, MPH; Carie Michael, SM; Juan J. Estrada, MSc, MBA; Adam B. Cohen, MD; Janet Wozniak, MD; and Lee H. Schwamm, MD
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Patient and Clinician Experiences With Telehealth for Patient Follow-up Care

Karen Donelan, ScD, EdM; Esteban A. Barreto, MA; Sarah Sossong, MPH; Carie Michael, SM; Juan J. Estrada, MSc, MBA; Adam B. Cohen, MD; Janet Wozniak, MD; and Lee H. Schwamm, MD
Telemedicine visits may be used with established patients for follow-up care without a loss of patient satisfaction with communication with providers and with enhanced convenience and reduced travel time; a majority may be willing to pay standard co-pays or more for this convenience. Clinicians see value in this new mode of care to enhance connections with patients.

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Author Affiliations: Mongan Institute Health Policy Center (KD, EAB, CM), MGH Center for TeleHealth (JJE, LHS), Department of Neurology (JJE, LHS), and Department of Psychiatry (JW), Massachusetts General Hospital, Boston, MA; Flare Capital Partners (SS), Boston, MA; Applied Physics Laboratory, Johns Hopkins University (ABC), Laurel, MD; Department of Neurology, Johns Hopkins Hospital and Health System (ABC), Baltimore, MD.

Source of Funding: Massachusetts General Hospital Institutional Funds.

Author Disclosures: Dr Cohen is employed with and provided expert testimony for Johns Hopkins University Applied Physics Laboratory, which develops health technology, including telemedicine-related technology. Dr Wozniak’s spouse has received royalties from UpToDate; consultation fees from Advance Medical, FlexPharma, Merck, Otsuka, and Gerson Lehman Group; and research support from RLS Foundation. Dr Schwamm has received a Patient-Centered Outcomes Research Institute grant on tele–palliative care and is the director of the MGH Center for TeleHealth. The remaining authors report no relationship or financial interest with any entity that would pose a conflict of interest with the subject matter of this article.

Authorship Information: Concept and design (KD, SS, CM, JJE, ABC, JW, LHS); acquisition of data (KD, EAB, SS, CM, JJE, ABC, JW, LHS); analysis and interpretation of data (KD, EAB, SS, CM, JJE, ABC, JW, LHS); drafting of the manuscript (KD, EAB, CM, LHS); critical revision of the manuscript for important intellectual content (KD, SS, CM, JJE, ABC, JW, LHS); statistical analysis (KD, EAB, CM, JJE, ABC, JW, LHS); provision of patients or study materials (KD, SS, CM, JJE, ABC, JW, LHS); obtaining funding (KD, SS, CM, JJE, ABC, JW, LHS); administrative, technical, or logistic support (KD, SS, CM, JJE, ABC, JW, LHS); and supervision (KD, SS, CM, JJE, ABC, JW, LHS).

Address Correspondence to: Karen Donelan, ScD, EdM, Mongan Institute Health Policy Center, Massachusetts General Hospital, 100 Cambridge St, Ste 1600, Boston, MA 02114. Email: kdonelan@mgh.harvard.edu.
 
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