Anthem Blue Cross and Blue Shield and Amazon Give Anthem Members Increased Access to Health Information to Enhance Their Healthcare Experience

June 24, 2020

SAP Partners

Members of Anthem’s commercial Medical and Dental health plans can use Alexa-enabled devices to take actions such as order prescription refills and look up health plan information

Denver – As part of its commitment to offering members a digital-first healthcare experience—where, when, and how they want it, Anthem Blue Cross and Blue Shield in Colorado introduced the enhanced Anthem Skill to members of its commercial Medical and Dental health plans, allowing them to order prescription refills as well as other health plan actions. Through an Alexa-enabled device, like an Amazon Echo, or the Alexa app on a phone, the Anthem Skill is a 24/7, voice-activated way for members to also quickly access some of their health and dental plan benefit information.

”We are committed to giving our health plan members innovative, data-driven, and personalized products and services that enhance and simplify their healthcare experience—while helping them improve their health and well-being,” said Charles Ritz, president of Anthem Blue Cross and Blue Shield in Colorado. “We know that consumer expectations have evolved and people today expect a more customized and seamless experience. The introduction of the enhanced Anthem Skill is the latest example of our digital-first approach to healthcare, and helps us better support the people we serve.”

Anthem is one of the first health plans to offer access to specific health plan information through an Anthem Skill. After linking their account, customers can ask Alexa questions about some of their Anthem Medical and Dental health plan benefits, such as:

  • Health savings account or health reimbursement account balance
  • Progress in meeting the plan’s deductible
  • Plan’s out-of-pocket maximum
  • Order identification card
  • Prescription refill, renew and check order status
  • Schedule, reschedule, and cancel a call back from member services

Members can also ask the Anthem Skill about more than 200 healthcare terms.

Learn more.