Carolyn Starrett Outlines Efforts to Streamline Practice Operations for Community Practices

November 9, 2019

Carolyn Starrett, senior vice president, Provider Solutions, Flatiron Health, discusses efforts by Flatiron to help streamline practice operations in community practices.

Carolyn Starrett, senior vice president, Provider Solutions, Flatiron Health, discusses efforts by Flatiron to help streamline practice operations in community practices.

Transcript

What are some new features Flatiron has recently added or will soon add to help streamline practice operations?

It’s one of our big investment themes for the year. One of the biggest projects we’ve embarked on is a new framework that exists within our [electronic health record] and our group inboxes. What that effectively enables practices to do is to create a group of team members who are responsible for tackling any given problem in the EHR.

We started around preauthorization for drugs and around centralized scheduling, and what this allows teams to do is work together in one collaborative environment where they can all see the status and progress of what’s happening and then manage against a work list of all the different taks that have to happen to get those things done. It’s a whole new framework for us, so we’re super excited about all the different applications we might have on top of that and are just starting to explore new use cases, things around for example financial counseling.

How do you take any 17-step process that needs to happen in a practice to drive towards an outcome, which unfortunately, there are many, many, and organize that so you can get the right people to see the right information at the right time and then work collectively to run that process as efficiently as possible. I think that’s one of the biggest investments we’ve made in the last year.