
Dr Brian Mullen Highlights Patient Education, Cost-Effectiveness Strategies in Digital Health
Brian Mullen, PhD, head of innovation and product at The Clinic by Cleveland Clinic, shares his expertise in providing easy-to-use digital health platforms for patients, while maintaining the cost-effectiveness of these innovations.
It is crucial that care coordinators receive adequate education and awareness on how to use digital health platforms, so that the learning responsibility does not fall on the patient, says Brian Mullen, PhD, head of innovation and product, The Clinic by Cleveland Clinic.
Transcript
How do you handle patient education and training at The Clinic regarding the use of digital health services?
Yeah, so, I appreciate this question. I love this question. Ultimately, my job here is to make sure that education and training isn't needed to use our service. From a patient standpoint, education and training to access/use the digital experience part of this, our goal is to make it as easy and simple and as intuitive as possible, so that patients aren't being stuck, they don't need education, and they don't need training to access the service. Of course, that is the goal. But we do spend a lot of time on that front-end design. Our joint venture, we partner with Cleveland Clinic and Amwell, so we get the benefits of Amwell's capabilities and platform to drive that ease of use and support us in providing an easy-to-use processing experience for the patient.
In addition, one of the benefits
Can you discuss any cost-effectiveness or financial benefits associated with implementing digital health services in the practice?
Yeah, so I've alluded to this kind of
The other side of this is we also have other businesses that our employers pick up and other partners that we have pick up for their employers and their members. And with that, there's benefits for both the patient out of pocket if they were going to do it themselves. When you get a better diagnosis, oftentimes that leads to savings in your health care overall. So that's the other benefit: When you're on the right track or the better track works for you, then there's usually cost savings in that for your overall health care spend.
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