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Surviving the Patient Satisfaction Survey
Patient satisfaction is often claimed as a surrogate for healthcare quality. This is an incorrect and dishonest assertion and threatens to destroy the doctor-patient relationship at its most sacred juncture—the bedside.
Patient satisfaction is often claimed as a surrogate for healthcare quality. This is an incorrect and dishonest assertion and threatens to destroy the doctor-patient relationship at its most sacred juncture—the bedside.
In the early 2000s the federal government discovered a new metric, patient satisfaction, and mandated hospitals to begin measuring and reporting satisfaction survey results. A generous interpretation is that the CMS mandate is a misguided attempt to guarantee quality in the healthcare for which they were paying.
The cynical view is that the patient satisfaction mandate is an indirect way for the feds to reduce payment. In 2012, CMS began to tie satisfaction survey results to Medicare reimbursement; nearly a billion dollars in payments to hospitals that failed to meet patient satisfaction metrics were at stake in 2013. This created the equivalent of a dirty bomb explosion in the C-suite of most hospitals.
Link to the article on Medpage Today: http://bit.ly/1zIxvXF
Standard Criteria for Loss of Ambulation Needed in DMD
April 19th 2024A recent study suggests the differences between ambulation definitions for patients with Duchenne muscular dystrophy (DMD) can impact the identification of ambulant vs nonambulant individuals, and standard criteria across settings are needed.
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Overcoming Employment Barriers for Lasting Social Impact: Freedom House 2.0 and Pathways to Work
April 16th 2024To help celebrate and recognize National Minority Health Month, we are bringing you a special month-long podcast series with our Strategic Alliance Partner, UPMC Health Plan. Welcome to our second episode, in which we learn all about Freedom House 2.0 and the Pathways to Work program.
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Early Involvement Critical in Treating Immunotherapy-Induced Overlap Syndrome
April 19th 2024A series of case studies reveals the importance of early diagnosis and involvement of special teams of clinicians when dealing with potential cases of overlap syndrome, which encompasses myocarditis, myasthenia gravis, and immune checkpoint inhibitor–related myositis.
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Making Giant Strides in Maternity Health Through Baby Steps
April 9th 2024To help celebrate and recognize National Minority Health Month, we are kicking off a special month-long podcast series with our strategic alliance partner, UPMC Health Plan. Welcome to our first episode, which is all about the Baby Steps Maternity Program and its mission to support women throughout every step of their pregnancy journey.
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