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The Cost-Saving Benefits of Direct-to-Consumer Telehealth for Employees


On this episode of Managed Care Cast, we speak with the lead researcher from a study published in the June 2023 issue of The American Journal of Managed Care® about how employers and their employees are utilizing direct-to-consumer telehealth to reduce the cost of care.

Krisda Chaiyachati, MD, MPH, is a general internist, primary care physician, and adjunct assistant professor of medicine at the University of Pennsylvania Health System, and the lead author of the study, “Economics of a Health System’s Direct-to-Consumer Telemedicine for Its Employees."

The study compares the mean per-episode unit cost for a direct-to-consumer (DTC) telemedicine service or medical center employees with that of in-person care, with the objective of estimating whether DTC telemedicine increased the use of care.

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