Bracing for a Crash While IT Outages are Rare, Providers Need a Plan

Many billions of dollars have been spent in the past decade on new or upgraded healthcare information technology systems, but the money has bought improved functionality, not infallibility, according to health IT experts.

System reliability has improved significantly in the past decade, says Dr. William Bria, a veteran physician informaticist and chief medical information officer for the Tampa, Fla.-based Shriners Hospitals for Children. And while full-blown, blaring headline computer crashes are now rare occurrences, when it comes to downtime, “everybody has some,” Bria says.

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