- Center on Health Equity and Access
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- Value-Based Care
Patient Satisfaction, Medical Outcomes Must Go Together
Beyond keeping patients well, today's healthcare providers must keep them happy.
Today's healthcare providers and companies alike are facing a question they've never had to confront before: Are patients happy? Logically, practitioners have generally focused more on outcomes and quality of care, such as the rates of post-procedure complications, readmissions, and morbidity and mortality.
Now, more healthcare providers find themselves analyzing marketing and survey results, as issues like "net promoter scores" are becoming part and parcel of every practice. These issues have an added importance because, for the first time, they will affect a hospital's bottom line. Starting in FY2013, the US Centers for Medicare and Medicaid Services (CMS) set reimbursements based in part on a 32-question survey aimed at patient satisfaction, with a reduction in revenue of up to 1 percent and increasing up to 2 percent in FY2017 as more emphasis is placed on the survey results.
The CMS surveys ask the same questions the agency has asked for years: How well did nurses and doctors communicate? How clean was the facility? How well was your pain managed? How did they prepare you for leaving the hospital?
Read the full story here: http://ubm.io/19HrPOZ
Source: Information Week
Empowering Community Health Through Wellness and Faith
April 23rd 2024To help celebrate and recognize National Minority Health Month, we are bringing you a special month-long podcast series with our Strategic Alliance Partner, UPMC Health Plan. In the third episode, Camille Clarke-Smith, EdD, MS, CHES, CPT, discusses approaching community health holistically through spiritual and community engagement.
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Patient Navigation in Oncology at Heart of Priority Health White House Visit
April 24th 2024On March 27, Priority Health's president and CEO, Praveen Thadani participated in a discussion on how to expand and optimize patient navigation services in oncology care, as part of the Cancer Moonshot initiative.
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Overcoming Employment Barriers for Lasting Social Impact: Freedom House 2.0 and Pathways to Work
April 16th 2024To help celebrate and recognize National Minority Health Month, we are bringing you a special month-long podcast series with our Strategic Alliance Partner, UPMC Health Plan. Welcome to our second episode, in which we learn all about Freedom House 2.0 and the Pathways to Work program.
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The Federal Trade Commission's (FTC's) vote to ban most employers from issuing and enforcing noncompete clauses could have varying impacts on the health care workforce; federal regulators vastly under-enforced antitrust laws in the hospital sector during the last 2 decades, resulting in increased health costs; the FDA recently found genetic evidence of the H5N1 bird flu virus in pasteurized commercially purchased milk.
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