Quality Discussions Need to Start in a Hospital's Board Room

Research conducted at the Harvard School of Public Health concludes that for a hospital to improve it's quality of care, governing boards may be an important target for intervention.

If you or a loved one is having a heart attack, your most pressing concerns probably include how quickly you can get to the hospital and the quality of care you’ll receive. You’re probably not thinking about the hospital’s board room, even though quality of care for heart attacks and many other conditions may be determined in large part by decisions made there.

Several studies show that hospital boards can improve quality and can make decisions associated with reduced mortality rates. But not all boards do so.

”Most board members are community leaders, serving on the board to support fund-raising goals,” said Ashish Jha, a Harvard physician. “They don’t think it’s their job to hold management accountable for performance. Board members often feel like clinical quality is physicians’ jobs, and they don’t want to step on doctors’ toes.”

Link to the article published in The New York Times: http://nyti.ms/1vjLp5e

Link to the research study in Health Affairs: http://bit.ly/1E9vZCB