Study Shows PCMH Philosophy Boosts Patient, Physician Satisfaction

A new joint program between the University of California, Los Angeles (UCLA) and the University of Southern California (USC), demonstrates a way to mend the system with a new patient-centered program that is getting raves from patients, as well as the residents and nurses who provide their care.

The common refrain about health care is that it's a broken system. A new joint program between the University of California, Los Angeles (UCLA) and the University of Southern California (USC), demonstrates a way to mend the system with a new patient-centered program that is getting raves from patients, as well as the residents and nurses who provide their care. Results from the program are highlighted in a study being released in September.

The program, Galaxy Health, debuted at Los Angeles County + USC Medical Center (LAC+USC) in 2012 with a goal of substantially improving a clinic for medical residents there and demonstrating to county officials how some intuitive and inexpensive interventions could dramatically improve patient care and physician and staff morale.

A UCLA/USC study published online Sept. 2 outlines how the Galaxy model works in a public setting.

"My hope was that Galaxy would reveal that a minimal investment and reorientation in delivery focused on the patient and enhanced access to care could improve the satisfaction of patients, staff and physicians, even in an underfunded public environment," said David Goldstein, M.D., associate professor of clinical medicine at the Keck School of Medicine of USC and chief of the division of geriatric, hospital, palliative and general internal medicine at LAC+USC Medical Center, who conceived the Galaxy Health program. "I think it worked out well. It's not rocket science."

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Source: Medical Xpress