At Community Care of North Carolina, there is not only a focus on global performance metrics, but also the programs and metrics that will contribute to improving those global outcomes metrics, explained Troy Trygstad, PharmD, MBA, PhD, vice president of pharmacy programs at Community Care of North Carolina.
PharmD, MBA, PhD, vice president of pharmacy programs at Community Care of North Carolina.
At Community Care of North Carolina, there is not only a focus on global performance metrics, but also the programs and metrics that will contribute to improving those global outcomes metrics, explained Troy Trygstad,
Transcript (slightly modified for readability)
How does Community Care of North Carolina determine on which quality metrics to focus?
For me one of the privileges of working with Community Care for 13-plus years is that there has been a focus on performance metrics that are more global with the overarching goal of "how do you reduce the cost of care through better health and ebtter health trajectories?" So what's fun and interesting and I think works really well is you have multiple providers who have shared metrics at a global level—so that might be a hospitalization rate, that might be emergency department (ED) rate, it might be what's the total cost of care for patients over a period of time—but at the same time the various actors that are involved in working together to get to that global outcome have metrics that can help them understand better how they're contributing to that global outcome.
For pharmacy, it's the privilege of having global outcomes be part of your performance. It's a privilege and it's something we should aspire to. We want to be able to be responsible on some level for hospitalization rates, ED rates, and global outcomes. But at the same time we want to make sure that from a pharmacy program perspective that those intermediate outcomes are outcomes that are of quality that lead to, we think, better global outcomes like adherence, comprehensive medication review quality and completion, responsiveness to referrals for curb-side consults for medication information, a compliance and persistency program, opioid overuse, and high-risk medications.
All of those types of performance measures are in support of the global measures. I would say that that is the privilege of working with Community Care of North Carolina as pharmacy director, is access to and responsibility for the global metrics, but also focusing on the areas of medication optimization programs and those metrics that indicate a high level of performance with medication optimization that we believe lead to those global outcome metrics.
Dr Dalia Rotstein: Physicians Must Be Aware MS Affects People of All Backgrounds
April 24th 2024Dalia Rotstein, MD, MPH, emphazises the importance of awareness that multiple sclerosis (MS) impacts patients from various backgrounds as clinicians think through ways to improve access to care and research efforts in MS.
Read More
Empowering Community Health Through Wellness and Faith
April 23rd 2024To help celebrate and recognize National Minority Health Month, we are bringing you a special month-long podcast series with our Strategic Alliance Partner, UPMC Health Plan. In the third episode, Camille Clarke-Smith, EdD, MS, CHES, CPT, discusses approaching community health holistically through spiritual and community engagement.
Listen
Beyond Insulin: The Impact of Next-Generation Diabetes Technology
April 17th 2024Experts explain how new diabetes technologies like continuous glucose monitors are transforming care beyond intensive insulin therapy, offering personalized insights and improving outcomes for patients of all treatment levels.
Read More
Overcoming Employment Barriers for Lasting Social Impact: Freedom House 2.0 and Pathways to Work
April 16th 2024To help celebrate and recognize National Minority Health Month, we are bringing you a special month-long podcast series with our Strategic Alliance Partner, UPMC Health Plan. Welcome to our second episode, in which we learn all about Freedom House 2.0 and the Pathways to Work program.
Listen
Increasing Lp(a) Awareness for Better Cardiovascular Health: Dr Mary McGowan
March 24th 2024For Lp(a) Awareness Day, Mary McGowan, MD, FNLA, chief medical officer of the Family Heart Foundation, highlights how most people with elevated Lp(a) are completely unaware that they have this increased risk and calls for increased testing.
Read More