Currently Viewing:
Accountable Care Delivery Congress Spring 2018
Dr Suzanne Delbanco: Employers Have a History of Pushing for Healthcare Transformation
September 26, 2018
Dr Rachel Gold Discusses Best Practices for Helping Patients With Social Needs
September 24, 2018
Dr Rachel Gold on Why Healthcare Needs to Help Address Social Determinants of Health
September 12, 2018
Dr Suzanne Delbanco: Outcomes, Growth of Value-Based Payment Movement Remain Mixed
September 10, 2018
Dr Suzanne Delbanco on Employers and ACO Arrangements
August 30, 2018
Dr Rachel Gold: Cultural Shift Still Needed in Healthcare to Address Social Determinants of Health
August 28, 2018
Tim Gronniger on Challenges With Implementing New Payment Models
August 23, 2018
Currently Reading
Dr Dennis P. Scanlon Discusses Patient Engagement in Quality Efforts
August 17, 2018
Tim Gronniger Explains Concerns Hospital Leaders Have for the Future of Value-Based Care
August 13, 2018
Dr Suzanne Delbanco Highlights Innovative Ways Employers Are Trying to Offer Lower-Cost Care
August 10, 2018
Dr Rachel Gold Outlines the Challenges of Screening for Social Determinants of Health Issues
July 30, 2018
Dr Dennis P. Scanlon Outlines Surprises in the Move to Value-Based Care
July 16, 2018
Dr Dennis P. Scanlon on Scaling Value-Based Pilots Across the Country
June 20, 2018
Data Necessary to Appropriately Address Social Determinants of Health
May 29, 2018
Future Promise, Existing Challenges of Using Technology to Improve Care Delivery
May 18, 2018
Panelists Provide Insight on What It Will Take to Truly Move to Accountable Care
May 17, 2018
Employers Play an Increasingly Important Role in the Move to Value-Based Care
May 15, 2018

Dr Dennis P. Scanlon Discusses Patient Engagement in Quality Efforts

I would say that we’re making progress in terms of engaging consumers in quality of care, explained Dennis P. Scanlon, PhD, professor, Health Policy and Administration, and director, Center for Health Care and Policy Research, Pennsylvania State University.


I would say that we’re making progress in terms of engaging consumers in quality of care, explained Dennis P. Scanlon, PhD, professor, Health Policy and Administration, and director, Center for Health Care and Policy Research, Pennsylvania State University.

Transcript

How engaged are consumers in quality efforts and how can we better engage patients?

I would say that we’re making progress in terms of engaging consumers in quality of care, and of course when we talk about quality of care, I think we think about a variety of different dimensions. There's what the outcome is for the patient, pending what clinical circumstance or procedure that they need. Knee replacement is a very specific example of, you want to be functional again, you want to be relieved of pain, you want to be able to sort of get back to doing things that you can do, so forth and so on.

There’s also just the general patient experience and satisfaction with the healthcare system itself, which may include things like being involved in treatment decisions and sort of shared decision making. And then, of course, there’s the cost of care. So, I think in terms of what’s really pushed, a little bit, the involvement of patients is, the move toward high-deductible health plans in more additional first dollar out-of-pocket costs coming out of patients’ pockets.

I don’t want to pretend that its pervasive, that people are shopping around like they are for consumer goods, like autos or refrigerators. But, I do think that more first dollar coverage, for better for worse, has led people to think about what the cost implications are, as well as the quality implications, the overall value equation for decisions that they’re going to make. There are some pretty good tools available, but the evidence still suggests those tools are not used as much as we would like them to be used. And, we still very much live in a system where referrals from friends and family, going where your doctor refers you to. You know, “this is a good orthopod, I suggest you have your surgery done here.”

Often times, one of the challenges too, is that by the time you get into care and you’re being referred for specialty care, you’re already in a system of care and yes, you have the ability with broad plan choice to go outside of that, but it’s very difficult when you’re kind of already working with a primary care physician or family physician who’s referring you to the specialist. So, I think we are making progress, but it’s slow, and I suspect that we’ll continue to make more progress in that area.

 
Copyright AJMC 2006-2018 Clinical Care Targeted Communications Group, LLC. All Rights Reserved.
x
Welcome the the new and improved AJMC.com, the premier managed market network. Tell us about yourself so that we can serve you better.
Sign Up
×

Sign In

Not a member? Sign up now!