June 2015

As accountable care organizations (ACOs) work to deliver population health, patient satisfaction, and cost savings, the need to engage patients as partners in their own healthcare has never been greater. The ACO and Emerging Healthcare Delivery Coalition convened April 30-May 1, 2015, at the historic Hotel del Coronado in San Diego, California, to explore ways to make patients the starting points of healthcare, not just its recipients.

As the US healthcare system transitions from volume to value, there is some concern that while new payment models and reforms may be neither conceptually flawed nor badly designed, the implementation of these reforms may be insufficient to fully achieve any potential success. If we get the architectural plan right but our building materials and methods are flawed, we wind up with a disappointing result.

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