Commentary|Podcasts|September 2, 2025

AI in Health Care: Balancing Governance, Innovation, and Trust

In this conversation with Reuben Daniel, associate vice president of artificial intelligence at UPMC Health Plan, we dive into how UPMC Health Plan builds trust with providers and members, discuss challenges of scaling AI effectively, and hear about concrete examples of AI's positive impact.

On this episode of Managed Care Cast, The American Journal of Managed Care® speaks with Reuben Daniel, associate vice president of artificial intelligence at UPMC Health Plan. Committed to building safe, reliable, and value-driven artificial intelligence (AI) solutions that enhance health care delivery and the member experience, UPMC Health Plan's approach to AI is grounded in strong governance, balancing innovation with critical ethical concerns.

In our conversation, we'll dive into how UPMC Health Plan builds trust with providers and members, discuss challenges of scaling AI effectively, and hear about concrete examples of AI's positive impact. We'll also look ahead to promising developments Reuben anticipates in health care AI over the next 5 years.

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