Low-Income Patients in California More Satisfied With Their Healthcare

After 4 years of concerted effort among California's healthcare facilities serving low-income patients, patient satisfaction has increased in key measures.

More than half of low-income Californians now rate their quality of care as excellent or very good, according to a new report released today by Blue Shield of California Foundation. After 4 years of concerted effort among California’s healthcare facilities serving low-income patients, patient satisfaction has increased in key measures, including continuity of care, waiting times, availability of appointments, courtesy, cleanliness, and other factors.

Since 2011, Blue Shield of California Foundation has conducted a series of surveys on the impact of health reform on low-income Californians. Findings from previous surveys encouraged California’s safety-net providers to adopt new strategies to improve care delivery by offering alternative care models such as team-based care, healthcare coaches, and “patient navigators” to steer families through complicated health systems.

The surveys found that patients who could email or text-message their providers were more likely to rate their care positively, so clinics have also made efforts to expand these capabilities.

Read the press release from Blue Shield of Caifornia Foundation: http://bit.ly/179REx4