More O-Care Site Problems 'Downstream'

The agency tasked with implementing the president's healthcare law said Thursday it had uncovered new stresses further downstream in the system that revealed the need for a fresh look at the back-end capacity needs of the online healthcare portal.

The agency tasked with implementing the president’s healthcare law said Thursday it had uncovered “new stresses further downstream in the system” that revealed the need for a fresh look at the back-end capacity needs of the online healthcare portal.

Centers for Medicare and Medicaid Services (CMS) spokeswoman Julie Bataille opened a conference call with reporters by acknowledging for the second consecutive day that while the system was stable, it remains slow for many users.

She said that as additional “volume is exposed to the system, we are identifying new issues and adding them to the punch list.”

The slow response times are an improvement after weeks of the website crashing or producing error messages for potential consumers. But the barrage of new items added to the CMS “punch list” remains a concern.

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Source: The Hill