Press Release|Articles|February 5, 2025

Priority Health Expands Navigation Services With PriorityGPS Enhancement

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Key Takeaways

Priority Health's PriorityGPS initiative offers extended service hours, scheduling assistance, and live chat support to aid healthcare navigation.
Rick Abbott highlights the initiative's role in providing crucial support to members during their healthcare journey.
Priority Health's Customer Care Team achieved the top ranking in the Health Insurance category by Newsweek.

These newest plan offering are extended service hours with care navigators Monday through Saturday, scheduling and pre-enrollment assistance, and live chat support.

Grand Rapids, Michigan — From Priority Health, the second-largest health plan in Michigan and the third-largest provider-sponsored health plan in the nation, comes enhanced service offerings through their PriorityGPS navigation initiative.

These newest offers are extended service hours with care navigators Monday through Saturday, scheduling and pre-enrollment assistance, and live chat support.

"Navigating the complexities of the health care system can be overwhelming, but with these new updates, PriorityGPS aims to provide members with the crucial support they need at every step during their health journey," said Rick Abbott, senior vice president of employer solutions and innovation at Priority Health since 2023.

In additional news, Priority Health's Customer Care Team was recently ranked No. 1 in the Health Insurance category by Newsweek in its annual rankings of American's Best Customer Service.

Click here to learn more about this PriorityGPS news, and to see the Newsweek rankings, click here.

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Priority Health Expands Navigation Services With PriorityGPS Enhancement

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