Promoting Equitable Access to Telemedicine During the COVID-19 Crisis

The authors of a Clinical research article in the January 2021 Health IT issue of The American Journal of Managed Care® discuss their findings and suggestions for making telehealth access more equitable for all.

Even before the coronavirus disease 2019 (COVID-19) pandemic prompted a sweeping shift toward telemedicine instead of in-person care, technological innovations were not reaching all patient populations evenly, creating a “digital divide” between those with access and those without. Understanding these disparities and ensuring more equitable use of telemedicine has become even more imperative during the pandemic.

On this episode of Managed Care Cast, we’re talking with 2 coauthors of an Original Research article published in our January Health IT special issue. The study, “Differences in the Use of Telephone and Video Telemedicine Visits During the COVID-19 Pandemic,” describes patterns of telemedicine visits by patients’ race, ethnicity, age, and language amid the pandemic in Spring 2020.