Washington State Call Center Logs 900 Calls On 1st Day

The phones are already busy at the Washington State Exchange call center where customer service representatives are fielding hundreds of questions about the state’s new health insurance exchange, slated to open for enrollment Oct. 1.

The call center, located in Spokane, opened on Tuesday and took 900 calls that day.

Richard Onizuka, CEO of the Washington Health Benefit Exchange, says the first call came in before 7:30 a.m., the official start time.

There were more than 100 calls within the first hour, he told the board of the exchange at its Wednesday meeting.

Onizuka and other members of the exchange staff were on-hand at the call center for its opening.

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Source: Kaiser Health News