Donglin Li, MPH
Articles
September 2nd 2019
Call Center Performance Affects Patient Perceptions of Access and Satisfaction
Kevin N. Griffith, MPA Donglin Li, MPH Michael L. Davies, MD Steven D. Pizer, PhD Julia C. Prentice, PhD
Greater telephone wait times, but not abandonment rates, were associated with lower patient perceptions of their ability to obtain urgent care in a timely manner.
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