Dorothy Y. Hung, PhD

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Articles

March 17th 2017

Scaling Lean in Primary Care: Impacts on System Performance

Dorothy Y. Hung, PhD Michael I. Harrison, PhD Meghan C. Martinez, MPH Harold S. Luft, PhD

Lean redesigns in primary care improved workflow efficiencies, physician productivity, and overall satisfaction among patients, physicians, and staff, with no adverse effects on clinical quality.

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