Articles by Nancy A. Clusen, MS

Patient Experience During a Large Primary Care Practice Transformation Initiative
ByKaylyn E. Swankoski, MA,Deborah N. Peikes, PhD, MPA,Nikkilyn Morrison, MPPA,John J. Holland, BS,Nancy Duda, PhD,Nancy A. Clusen, MS,Timothy J. Day, MSPH,Randall S. Brown, PhD Four years of practice transformation toward comprehensive primary care had little effect on patient experience.

Patient Experience Midway Through a Large Primary Care Practice Transformation Initiative
ByKaylyn E. Swankoski, MA,Deborah N. Peikes, PhD, MPA,Stacy B. Dale, MPA,Nancy A. Clusen, MS,Nikkilyn Morrison, MPPA,John J. Holland, BS,Timothy J. Day, MSPH,Randall S. Brown, PhD Practice transformation toward comprehensive primary care slightly improved patient experience in 3 of 6 domains of care: access, provider support, and shared decision making.