Improving the Quality of the NCQA Annual Member Health Care Survey Version 1.0ByLaura Sue Kippen, ABD,Stephen Strasser, PhD,Maulik Joshi, MHSAMay 1st 1997
The Use of Patient-Perceived Outcome Data in Today's Competitive Managed Care Environment: Suggestions for Providers and Managed Care OrganizationsByStephen Strasser, PhD,Kevin HorneJanuary 1st 1996
