Implementing a policy change to require preappointment surveys before scheduling initial clinic evaluations can improve wait-list times and show rates.
William S. Frye, PhD, BCB, ABPP
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Articles by William S. Frye, PhD, BCB, ABPP
Patients who completed a preappointment survey were significantly more likely to attend their clinic appointment than noncompleters and spent significantly less time in their appointment.
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