
Employer Health Centers Expand Virtual Care Services Amid Pandemic
A survey by Willis Towers Watson found that nearly half of employer onsite and near-site health centers expanded virtual care services during the coronavirus disease 2019 pandemic, including in chronic condition management and behavioral health.
As
A poll of 107 employers with onsite or near-site health centers who participated in
In place of some in-person care, however, they also began to offer a myriad of virtual care services the health centers, including chronic condition management (46%), behavioral health (41%), care navigation (33%), and physical therapy (21%). Fifty-seven percent said they plan to keep the virtual care services implemented for the duration of the pandemic, and 43% committed to either adding or expanding their role in chronic care management in the future.
“With employees’ health care needs shifting amid the pandemic, health centers are looking for ways to reinvent themselves,” said Kara Speer, national practice leader, Employer-Sponsored Health Centers, WTW, in a
Notably, Speer and Louis Dickey, MD, Health Management Practice consultant, WTW, detailed
Focusing first on delivery pathways, they note that although onsite health centers will still be relevant for employers, the reduction in onsite workers may drive more use of near-site health centers and enhanced virtual care.
“Not only are health centers enhancing virtual offerings, they are also starting to reach a broader population,” said Speer and Dickey. “Fourteen percent of health centers have already expanded virtual services to a larger eligible population, and another 16% are planning or considering doing so in the future.”
Transitioning to primary care and population health, the importance of
Lastly, the researchers called for improvement in the process of finding appropriate providers in the community and coordinating care through referrals, scheduling, and follow-up, as currently less than half of health centers (48%) refer employees to high-value specialists in the community.
“Employers are increasingly interested in having health center vendors provide care navigation services for members, either through onsite staff or virtually," Speer and Dickey said.
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