In New Health Exchange, Human Element Of Customer Service Is Up For Debate

If you have health insurance through your employer, imagine what it would be like to choose a health plan without a human resources staffer to explain the choices. Would you know how to evaluate an array of different premiums, co-pays and deductibles?

Health insurance exchanges, called for in the federal health law, are supposed to make it easy to compare health plans side-by-side, much like Expedia or Orbitz gives a list of flights by price and departure time.

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Source: Kaiser Health News (in partnership with Minnesota Public Radio and NPR)