Jacob W. Dembosky, MPM
Articles
March 17th 2018
Patient-Reported Denials, Appeals, and Complaints: Associations With Overall Plan Ratings
Denise D. Quigley, PhD Amelia M. Haviland, PhD Jacob W. Dembosky, MPM David J. Klein, MS Marc N. Elliott, PhD
Patient ratings of plans and care were lower among beneficiaries filing complaints or reporting denied care. Appeals did not further predict ratings, but successful complaint resolution did.
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