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Toby Cosgrove, MD, on How The Cleveland Clinic Focuses on Patient-Centered Care
Toby Cosgrove, MD, president and CEO, The Cleveland Clinic, says the Clinic has been moving toward patient-centered care for almost a decade.
Toby Cosgrove, MD, president and CEO, The Cleveland Clinic, says the Clinic has been moving toward patient-centered care for almost a decade. Its mantra, “patients first,” aligns with how it has structured the clinic around the patient experience. This structure includes the physical experience, improving everything from the way the hospital looks, to how patients’ gowns fit, to the emotional experience.
“It’s really about communication. We take all of our 43,000 care givers offline for half a day and we talk about the Cleveland Clinic experience,” says Dr Cosgrove. “We’ve seen tremendous increase in employee engagement, and tremendous increase in patient satisfaction, and a decrease in the number of patient complaints.”
Dr Dalia Rotstein: Physicians Must Be Aware MS Affects People of All Backgrounds
April 24th 2024Dalia Rotstein, MD, MPH, emphazises the importance of awareness that multiple sclerosis (MS) impacts patients from various backgrounds as clinicians think through ways to improve access to care and research efforts in MS.
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Examining Low-Value Cancer Care Trends Amidst the COVID-19 Pandemic
April 25th 2024On this episode of Managed Care Cast, we're talking with the authors of a study published in the April 2024 issue of The American Journal of Managed Care® about their findings on the rates of low-value cancer care services throughout the COVID-19 pandemic.
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Beyond Insulin: The Impact of Next-Generation Diabetes Technology
April 17th 2024Experts explain how new diabetes technologies like continuous glucose monitors are transforming care beyond intensive insulin therapy, offering personalized insights and improving outcomes for patients of all treatment levels.
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Empowering Community Health Through Wellness and Faith
April 23rd 2024To help celebrate and recognize National Minority Health Month, we are bringing you a special month-long podcast series with our Strategic Alliance Partner, UPMC Health Plan. In the third episode, Camille Clarke-Smith, EdD, MS, CHES, CPT, discusses approaching community health holistically through spiritual and community engagement.
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Increasing Lp(a) Awareness for Better Cardiovascular Health: Dr Mary McGowan
March 24th 2024For Lp(a) Awareness Day, Mary McGowan, MD, FNLA, chief medical officer of the Family Heart Foundation, highlights how most people with elevated Lp(a) are completely unaware that they have this increased risk and calls for increased testing.
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