Insurers Warn 'Back-End Problems Persist with HealthCare.gov

By all accounts, the shopping experience on HealthCare.gov has improved significantly. That means customers can routinely access information about what health plans and subsidies are available and select the product of their choice.

By all accounts, the shopping experience on HealthCare.gov has improved significantly. That means customers can routinely access information about what health plans and subsidies are available and select the product of their choice.

But many questions remain about the accuracy of the information that's submitted to insurance companies. Ever since the Oct. 1 opening of the federal and state online marketplaces, there have been problems with so-called 834 enrollment files that provide detailed information to insurers about new subscribers.

CMS officials asserted this week that the bulk of the problems have been fixed, attributing 80% of those glitches to a now-resolved bug that caused inaccurate reporting of Social Security numbers. Problems with accurately identifying the relationship between family members (e.g. a child reported as a parent) were also fixed, the CMS said.

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Source: Modern Healthcare