Ann Haas, MS, MPH

Articles by Ann Haas, MS, MPH

Telephone Follow-Up on Medicare Patient Surveys Remains Critical

ByAnn Haas, MS, MPH,Denise D. Quigley, PhD,Amelia M. Haviland, PhD,Nate Orr, MA,Julie Brown, BA,Sarah Gaillot, PhD,Marc N. Elliott, PhD

January 16th 2025

Including a telephone component in Medicare Consumer Assessment of Healthcare Providers and Systems survey administration continues to be valuable because telephone responses comprise a substantial portion of responses for several underserved groups.

Medicare Advantage Customer Service Is Used Most by Higher-Need Patients

ByDenise D. Quigley, PhD,Ann Haas, MS, MPH,Marc N. Elliott, PhD,Amelia M. Haviland, PhD,Nate Orr, MA,Sarah Gaillot, PhD,Robert Weech-Maldonado, PhD

August 9th 2024

Medicare Advantage customer service supports a less healthy, higher-need population, indicating that it should be designed and staffed to effectively serve complex, high-need patients.

Adjusting Medicare Advantage Star Ratings for Socioeconomic Status and Disability

ByMelony E. Sorbero, PhD, MS, MPH,Susan M. Paddock, PhD,Cheryl L. Damberg, PhD,Ann Haas, MS, MPH,Mallika Kommareddi, MPH,Anagha Tolpadi, MS,Megan Mathews, MA,Marc N. Elliott, PhD

September 7th 2018

CMS implemented the Categorical Adjustment Index as part of the Medicare Advantage and Part D Star Rating Program in 2017. These analyses informed its development. Check out our website’s new table/figure pop-up feature! Click on the name of a table or figure in the text to see it in your browser.