Sarah Gaillot, PhD
Articles
Medicare Advantage Customer Service Is Used Most by Higher-Need Patients
Medicare Advantage customer service supports a less healthy, higher-need population, indicating that it should be designed and staffed to effectively serve complex, high-need patients.
Poor Self-rated Mental Health and Medicare Beneficiaries’ Routine Care-Seeking
Efforts are needed to ensure that Medicare beneficiaries with poor mental health receive regular routine care, which may be facilitated by having a personal doctor.
Sex Differences in Medicare Beneficiaries’ Experiences by Low-Income Status
Only low-income male Medicare beneficiaries had worse patient experience than their female counterparts. The authors discuss opportunities to improve experiences for all patients.
