Ron D. Hays, PhD


Using CAHPS Patient Experience Data for Patient-Centered Medical Home Transformation

September 16, 2021

The Consumer Assessment of Healthcare Providers and Systems (CAHPS) Patient-Centered Medical Home survey assists practices by targeting improvement, standardizing care delivery, discussing best practices, improving provider-patient communication, coordinating care, and supporting patient self-management.

Tools to Gauge Progress During Patient-Centered Medical Home Transformation

December 15, 2017

We reviewed operational details and content of tools designed to evaluate patient-centered medical home (PCMH) transformation. These tools assist practice leaders in understanding specific information about the process and progress of becoming a PCMH.