Erin Sullivan, PhD

home / authors / erin-sullivan-phd

Articles

October 8th 2024

Teamwork Enhances Patient Experience: Linking TEAM and Net Promoter Scores

Amy Nguyen Howell, MD Jacqueline Ruffing, MHA Omid Ameli, MD, DrPH Christine E. Chaisson, MPH Dawn Webster, MPAS, PA-C Sara Poplau, BA Erin Sullivan, PhD Martin Stillman, MD, JD Mark Linzer, MD

In 1386 providers, better teamwork related to higher patient Net Promoter Score (NPS), and the relationship between provider experience and NPS was mediated by teamwork.

January 7th 2021

Addressing Evolving Patient Concerns Around Telehealth in the COVID-19 Era

Minakshi Raj, PhD, MPH Matthew J. DePuccio, PhD, MS Amber L. Stephenson, PhD, MPH Erin Sullivan, PhD Alden Yuanhong Lai, PhD, MPH Bram Fleuren, PhD, MSc Abi Sriharan, DPhil, MSc (Oxon) Ann Scheck McAlearney, ScD, MS Samuel C. Thomas, MD, MS

With a rapid shift to telehealth during the coronavirus disease 2019 (COVID-19) pandemic, clinicians, health care organizations, and policy makers must consider and address patients’ evolving needs, concerns, and expectations.