Jacqueline Ruffing, MHA
Articles
October 8th 2024
Teamwork Enhances Patient Experience: Linking TEAM and Net Promoter Scores
Amy Nguyen Howell, MD Jacqueline Ruffing, MHA Omid Ameli, MD, DrPH Christine E. Chaisson, MPH Dawn Webster, MPAS, PA-C Sara Poplau, BA Erin Sullivan, PhD Martin Stillman, MD, JD Mark Linzer, MD
In 1386 providers, better teamwork related to higher patient Net Promoter Score (NPS), and the relationship between provider experience and NPS was mediated by teamwork.
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